At Next Generation Trendz, we strive to provide you with the best shopping experience possible. While we do not offer refunds, we are committed to ensuring your satisfaction through our replacement policy.

1. Replacement Policy

If you receive a damaged, defective, or incorrect item, you are eligible for a replacement within 7 days of receiving your order. To qualify for a replacement, please ensure the following:

• The item must be in its original condition, with tags intact and unbroken.
• You must initiate the replacement request within 7 days of receiving your order.

2. How to Request a Replacement

To request a replacement, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at [insert email address] or by phone at [insert phone number]. Please provide your order number and a brief description of the issue.

2. Return the Item: If your request is approved, we will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to avoid any damage during transit.

3. Receive Your Replacement: Once we receive the returned item and verify its condition, we will process your replacement order and ship the new item to you at no additional cost.

3. Conditions for Replacement

Please note the following conditions for our replacement policy:

• The item must be unworn, unwashed, and in its original packaging with all tags attached.
• Items returned without tags, or that show signs of wear or damage, will not be eligible for a replacement.
• Final sale items or products purchased at a discounted price are not eligible for replacement.

4. False Product Replacement

If you receive an item that does not match what you ordered (e.g., incorrect size, color, or style), you are eligible for a replacement under our policy. Please follow the same process outlined above to initiate your request.

5. Shipping Costs

Customers are responsible for any shipping costs incurred when returning an item for replacement. However, we will cover the shipping costs for sending the replacement item to you.

6. Contact Us

If you have any questions or concerns regarding our replacement policy, please do not hesitate to contact us:

Email: info@nextgenerationtrendz.com
Phone: +91 9131611771
Address: Building No./Flat No.: 00
Road/Street: MAHAVEERPARA BEHIND GARDON Nearby Landmark: Mahavir Temple City/Town/Village: Dongargarh
District: Rajnandgaon
State: Chhattisgarh
PIN Code: 49144

Thank you for shopping with Next Generation Trendz! We appreciate your understanding and look forward to serving you again.